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GOV.UK has entered the Chat: our vision for GOV.UK Chat

A white text box is displayed in front of a light blue background. The text box reads "Hello, I'm GOV.UK Chat"

GOV.UK has entered the Chat: our vision for GOV.UK Chat

Learn about our plans for GOV.UK Chat, the AI-powered chat system we’ve built as an easier, quicker way to interact with government.

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New roadmap, new ways of working

Posted by: Jen Allum - Former Director, GOV.UK, Posted on: 19 July 2017 - Categories: Vision and plans, What we're working on
the content transformation team stand up meeting

...posts below: April to June 2016 July to September 2016 October to December 2016 January to March 2017 The new roadmap structure means that time is fixed and scope is...

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Upgrading uprating

Posted by: Tom Hughes and Jane Eastwood, Posted on: 14 July 2017 - Categories: Content, How we work
6 April calendar date

At the start of every tax year, we make a large number of content changes to GOV.UK. As the majority of these changes relate to increases in tax rates and thresholds, we call this process ‘uprating’.

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GOV.UK’s content operating model: what we learned and what’s next

Posted by: gov.uk archive author, Posted on: 10 July 2017 - Categories: Best practice, Content
A GOV.UK content team stand up

This blog post will cover what we’ve achieved, how our biggest, most exciting challenge is yet to come, and how government needs to work together to get there.

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Incident report: intermittent access to all publishing applications

Posted by: Ruben Arakelyan, Posted on: 7 July 2017 - Categories: Incident reports

This post outlines a recent production issue on GOV.UK and how it was resolved. We’ve blogged in the past about what happens when things go wrong on GOV.UK, and also how we classify and prioritise incidents.

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Our approach for the new taxonomy

Posted by: Vicky Buser and Graeme Claridge, Posted on: 5 July 2017 - Categories: Content, Finding things, User insights
The Taxonomy team working collaboratively

We launched the beta version of the new taxonomy earlier this year, which focuses on education content. In this post we’ll go into more detail about why this new taxonomy is required, and the choices we made while developing it.

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Incident report: errors due to Publishing API availability

Posted by: Kevin Dew, Posted on: 3 July 2017 - Categories: Incident reports

In February, GOV.UK had 2 consecutive days of errors affecting applications that utilise our publishing platform. This was a severity 2 incident.

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Improvements to worldwide publishing

Posted by: robertrankin and Lucy Hartley, Posted on: 30 June 2017 - Categories: Content, Product changes
The worldwide publishing team working around a computer

The look and feel of the worldwide pages on GOV.UK has changed. We’ve made these changes to make things better, both for users and for GOV.UK publishers.

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Incident report: PDFs not available from Licensing application

Posted by: Paul Heron, Posted on: 28 June 2017 - Categories: Incident reports

This post is about a severity 2 incident affecting the GOV.UK website. We routinely publish incident reports because we believe we should be open about our mistakes and share our learning. We’ve posted before about what happens when things go …

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2 week blitz - kickstarting the new roadmap

Posted by: antoniasimmons, Posted on: 26 June 2017 - Categories: How we work, What we're working on
GOV.UK Scrutineers team

In early April we kickstarted our new 2017 to 2018 roadmap with a 2 week blitz period. As we formed new teams centralised around the roadmap missions, each team was given a single ‘must do’ task.

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Quarterly update: wrapping up 2016 to 2017 and starting our new roadmap

Posted by: Jen Allum - Former Director, GOV.UK, Posted on: 21 June 2017 - Categories: Vision and plans, What we're working on
The GOV.UK Template Consolidation team

...to get to the page. They can then aggregate lists of content by page views, time since last update and format type. They can also see other data that is...

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Inside GOV.UK

A blog about running and improving GOV.UK, for anyone who is working on GOV.UK or interested in how the digital home of the UK government works. Written by the Government Digital Service team.

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