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5 things we learned testing GOV.UK Chat: an AI assistant for government

Three rounded rectangle shapes against a dark blue background. The shapes contain the text "Learnings from Chat"

5 things we learned testing GOV.UK Chat: an AI assistant for government

Learn about the key findings from our pilots of GOV.UK Chat, and how we’ve evaluated its performance ahead of the next phase.

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​7 hours with the content team: a visit from Dublin

Posted by: Brian Malone, Posted on: 21 August 2017 - Categories: Content, How we work
GOV.UK team members

The Health Service Executive (HSE) is the Irish equivalent of the NHS – its purpose is to build a high quality health service for the people of Ireland. Our core values are care, compassion, trust and learning.

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Merging our short text templates

Posted by: huminmiah, Posted on: 16 August 2017 - Categories: Product changes
The template consolidation team at work

We’ve consolidated the templates used by short text content types on GOV.UK.

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What do we mean by responsible building?

Posted by: Jen Allum - Former Director, GOV.UK, Posted on: 24 July 2017 - Categories: How we work
Sam Dub

...building anything else Alan Wright, Lead Delivery Manager for GOV.UK Responsible builders consider the needs of future colleagues who will maintain and improve their products in years to come. They...

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Starting up a new team

Posted by: Alan Wright, Posted on: 21 July 2017 - Categories: GDS team, How we work
GOV.UK Worldwide Publishing sign

GOV.UK was recently restructured to help us achieve our 2017/18 roadmap. As a delivery manager, I oversaw the formation of 2 new teams under the new roadmap: Content History and Worldwide Publishing. 

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New roadmap, new ways of working

Posted by: Jen Allum - Former Director, GOV.UK, Posted on: 19 July 2017 - Categories: Vision and plans, What we're working on
the content transformation team stand up meeting

...posts below: April to June 2016 July to September 2016 October to December 2016 January to March 2017 The new roadmap structure means that time is fixed and scope is...

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Upgrading uprating

Posted by: Tom Hughes and Jane Eastwood, Posted on: 14 July 2017 - Categories: Content, How we work
6 April calendar date

At the start of every tax year, we make a large number of content changes to GOV.UK. As the majority of these changes relate to increases in tax rates and thresholds, we call this process ‘uprating’.

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GOV.UK’s content operating model: what we learned and what’s next

Posted by: gov.uk archive author, Posted on: 10 July 2017 - Categories: Best practice, Content
A GOV.UK content team stand up

This blog post will cover what we’ve achieved, how our biggest, most exciting challenge is yet to come, and how government needs to work together to get there.

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Incident report: intermittent access to all publishing applications

Posted by: Ruben Arakelyan, Posted on: 7 July 2017 - Categories: Incident reports

This post outlines a recent production issue on GOV.UK and how it was resolved. We’ve blogged in the past about what happens when things go wrong on GOV.UK, and also how we classify and prioritise incidents.

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Our approach for the new taxonomy

Posted by: Vicky Buser and Graeme Claridge, Posted on: 5 July 2017 - Categories: Content, Finding things, User insights
The Taxonomy team working collaboratively

We launched the beta version of the new taxonomy earlier this year, which focuses on education content. In this post we’ll go into more detail about why this new taxonomy is required, and the choices we made while developing it.

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Incident report: errors due to Publishing API availability

Posted by: Kevin Dew, Posted on: 3 July 2017 - Categories: Incident reports

In February, GOV.UK had 2 consecutive days of errors affecting applications that utilise our publishing platform. This was a severity 2 incident.

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Inside GOV.UK

A blog about running and improving GOV.UK, for anyone who is working on GOV.UK or interested in how the digital home of the UK government works. Written by the Government Digital Service team.

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Graphic showing 3 mobile phone screens with GOV.UK app on them. Title "GOV.UK Public beta"The GOV.UK app went live in public beta in July 2025. Find out what’s been happening, and what’s coming next, on the GDS blog.

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