Learn about the key findings from our pilots of GOV.UK Chat, and how we’ve evaluated its performance ahead of the next phase.
DVLA’s contact centre is the largest single-site contact centre in government and it gets over 1 million calls each month. The volume has increased since the changes to important services such as vehicle tax, and scrapping the paper counterpart driving …
...feedback on the pages when they couldn’t find something a high number of on-page searches users moving back and forth between the 2 guides because they couldn't find what they...
At GOV.UK, one of our priorities until the end of March is rebuilding our publishing tools. This is so that it will be easier to improve them in the future, and make them reusable for third parties. As part of …
This post is about a recent incident relating to the GOV.UK website. For more information on incidents on GOV.UK, you can check the status of the GOV.UK site or read more about what happens when things go wrong on GOV.UK. …
If you’ve published your organisation’s annual report and accounts, a response to a select committee report or a major policy document to GOV.UK, then you may have published an ‘official document’ without knowing it. You may have seen some blog …
...Agency (DVSA). We're looking at how we can reduce the number of people who go to their car or motorcycle practical test ill-prepared because they don't know what they need...
We’ve made quite a few improvements and fixes to the GOV.UK search engine this year, even though our main focus has been on improving navigation and how content is organised.
...iforms to help users update their details online worked on user journeys to HMRC's personal tax account Improving GOV.UK Things we’ve done to improve GOV.UK in relation to the missions...
The GOV.UK content team is responsible for updating over 3,200 pieces of content (what we refer to as mainstream content). The content team is made up of about 25 content designers, supported by 2 delivery managers, 2 performance analysts, 3 …
...structured in our use of this data, so we've created a simple analytics report. It shows activity in the apps, focusing on how they are used by government publishers. This...
The GOV.UK app went live in public beta in July 2025. Find out what’s been happening, and what’s coming next, on the GDS blog.