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5 things we learned testing GOV.UK Chat: an AI assistant for government

Three rounded rectangle shapes against a dark blue background. The shapes contain the text "Learnings from Chat"

5 things we learned testing GOV.UK Chat: an AI assistant for government

Learn about the key findings from our pilots of GOV.UK Chat, and how we’ve evaluated its performance ahead of the next phase.

Read more of 5 things we learned testing GOV.UK Chat: an AI assistant for government

Improving navigation on GOV.UK

Posted by: Ben Andrews, Posted on: 27 October 2015 - Categories: Finding things, Product changes

One of the biggest frustrations users sometimes have with GOV.UK is the difficulty of finding what they need - and discovering what they don’t yet know they need - through site search and navigation.

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Happy 3rd birthday, GOV.UK

Posted by: Neil Williams, Posted on: 16 October 2015 - Categories: How we work, Vision and plans
Piñata in the shape of a 3

...that, I’ll also be developing a renewed vision for what GOV.UK should become in the years ahead. I’m keen to hear from people inside and outside of government with ideas...

Read more of Happy 3rd birthday, GOV.UK - 2 comments

Getting the content design community together

Posted by: John Turnbull, Posted on: 6 October 2015 - Categories: How we work, Working with us

Guest post from Dave Hallworth, Managing Editor at the Department for Education (DfE), and Jeni Pitkin, Digital Content Officer at the Department for Business, Innovation and Skills (BIS). In January 2015 we went to the GDS Content Design Conference. This …

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What we’re working on: 2 October 2015

Posted by: Jack Church, Posted on: 2 October 2015 - Categories: What we're working on

...SaBRE, Horizon 2020 and 26 HM Tribunals (just courts left to go!) Mission: Content improvement themes alpha completed our Certificate of Professional Competence driver content improvement theme to improve the...

Read more of What we’re working on: 2 October 2015 - 2 comments

Improving forms, killing PDFs and Google Analytics: the second GOV.UK local meetup

Posted by: John Ploughman, Posted on: 29 September 2015 - Categories: Best practice, Events

...lot of respect for the work that had been done to publish the Summer 2015 Budget in HTML. Using Google Analytics, we can now track how often PDFs are downloaded....

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What we’re working on:  21 September 2015

Posted by: Jack Church, Posted on: 21 September 2015 - Categories: What we're working on

...other colleagues across government, we’ve also: enabled GDS content designers to create short ('friendly') URLs without the need for developer input fixed a bug that stopped the Whitehall publishing application...

Read more of What we’re working on:  21 September 2015 - 1 comment

What we’re working on: 9 September 2015

Posted by: Jack Church, Posted on: 9 September 2015 - Categories: What we're working on

...weeks we expect to: complete SaBrE and Planning inspectorate transitions complete our improvement work on Emergency travel documents content upgrade Ruby and Rails for the static app alert out of...

Read more of What we’re working on: 9 September 2015 - 4 comments

Moving detailed guides to /guidance

Posted by: Lisa Scott, Posted on: 27 August 2015 - Categories: Product changes

A detailed guide is a content type used for answering specific, task-oriented user needs or providing advice to specialist or professional audiences. There are more than 4,000 detailed guides published on GOV.UK, on topics ranging from calculating your school milk …

Read more of Moving detailed guides to /guidance - 9 comments

Previewing manuals and specialist documents

Posted by: Daniel Roseman, Posted on: 24 August 2015 - Categories: Product changes

Editors often want to be able to preview their content as it will appear on the site, before making it live. Some of our publishing tools support this – for example Whitehall Publisher – but they’re not very consistent, and many …

Read more of Previewing manuals and specialist documents - 2 comments

What we’re working on:  21 August 2015

Posted by: Jack Church, Posted on: 21 August 2015 - Categories: What we're working on

...to www.gov.uk/guidance/balancing-water-resources allow GDS editors to withdraw and redirect statistics announcements consistently send organisational data to Google Analytics for all pages display an unsupported browser warning message for publishing tools...

Read more of What we’re working on:  21 August 2015 - 2 comments
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Inside GOV.UK

A blog about running and improving GOV.UK, for anyone who is working on GOV.UK or interested in how the digital home of the UK government works. Written by the Government Digital Service team.

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Graphic showing 3 mobile phone screens with GOV.UK app on them. Title "GOV.UK Public beta"The GOV.UK app went live in public beta in July 2025. Find out what’s been happening, and what’s coming next, on the GDS blog.

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