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5 things we learned testing GOV.UK Chat: an AI assistant for government

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5 things we learned testing GOV.UK Chat: an AI assistant for government

Learn about the key findings from our pilots of GOV.UK Chat, and how we’ve evaluated its performance ahead of the next phase.

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Content clinic: 28 May

Posted by: Rosie Cowling, Posted on: 21 May 2014 - Categories: Best practice, Events

The next GOV.UK content clinic is on Wednesday 28 May, 3pm to 4:30pm at the Department for Transport (DFT). Book a place If you're using Whitehall Publisher to publish content on GOV.UK, this clinic is for you. Go to Eventbrite and choose the …

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7 different types of closed

Posted by: Graham Francis, Posted on: 19 May 2014 - Categories: Product changes, Working with us

Government publishers can now more accurately describe to users what’s happened to ‘closed’ organisations. This blogpost tells you how we’ve modelled the changes, and what government publishers should do now. When ‘closed’ isn’t quite right Every now and then, government adjusts …

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GOV.UK weeknotes (16 May)

Posted by: Graham Francis, Posted on: 16 May 2014 - Categories: What we're working on

Loads of changes to GOV.UK to tell you about this time - including a brand-new search. Things we’ve done in the past couple of weeks: the top 10 Released unified search onto the live site (goodbye search tabs!) Added workflow and …

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Signposting services

Posted by: John Turnbull, Posted on: 15 May 2014 - Categories: Product changes

The information in this blogpost may now be out of date. See the current GOV.UK content and publishing guidance. One of the principles behind GOV.UK is that users shouldn’t need to know what each government department or agency is responsible …

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Content clinic 30 April: what we covered

Posted by: Rosie Cowling, Posted on: 14 May 2014 - Categories: Best practice, Events

The information in this blogpost may now be out of date. See the current GOV.UK content and publishing guidance. We ran a slightly smaller content clinic this month, due to the Tube strike. But there was still plenty to talk …

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Detailed guides should start with user needs

Posted by: Lisa Scott, Posted on: 13 May 2014 - Categories: Transition, User insights

The information in this blogpost may now be out of date. See the current GOV.UK content and publishing guidance. All content on GOV.UK should start with needs. Before creating a detailed guide, you must specify the user need. We've released …

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Changes in ministerial responsibility: coordinating GOV.UK publishing

Posted by: Anthony Simon, Posted on: 12 May 2014 - Categories: Working with us

The information in this blogpost may now be out of date. See the current GOV.UK content and publishing guidance. Every now and then, changes need to be made to the list of government ministers on GOV.UK to reflect new appointments. …

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New search results page design: unified search

Posted by: Ben Andrews, Posted on: 12 May 2014 - Categories: Product changes

We’re shortly releasing an update to GOV.UK search that we are calling ‘unified search’. This update presents search results from all of GOV.UK in a single list, rather than the tabbed page layout separating the ‘Services and information’ content from …

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Creating multiple tables in Whitehall Publisher

Posted by: Michael Lyons, Posted on: 9 May 2014 - Categories: Best practice, Transition

Michael Lyons, a content designer at Defra, writes about finding a workaround for splitting tables containing multiple links in Whitehall Publisher. Creating tables in Whitehall Publisher can, initially at least, be vexing. Particularly as the markdown is (understandably) designed to …

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First of the finders: CMA

Posted by: Alice Newton - former Product Manager for GOV.UK, Government Digital Service, Posted on: 8 May 2014 - Categories: Product changes, Working with us
Competition and Markets Authority case finder

For many months, my team have been working on new features to meet user needs that GOV.UK  doesn’t currently support and which agencies need before they can transition to GOV.UK. One of these features is a filtered search (popularly known …

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Inside GOV.UK

A blog about running and improving GOV.UK, for anyone who is working on GOV.UK or interested in how the digital home of the UK government works. Written by the Government Digital Service team.

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Graphic showing 3 mobile phone screens with GOV.UK app on them. Title "GOV.UK Public beta"The GOV.UK app went live in public beta in July 2025. Find out what’s been happening, and what’s coming next, on the GDS blog.

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