This month we’re beginning an experimental pilot of our AI-powered chatbot. Here’s what we’ve been doing since our last update about GOV.UK Chat and what’s happening now.
Learn about GOV.UK’s approach to developing the GOV.UK Account in a way that respects users’ data privacy.
We are working on and learning about the technical architecture behind building an account through our GOV.UK account trial on the Brexit checker.
The GOV.UK Account team has done a lot of user research into the value that a GOV.UK account could bring to users. Find out what questions they’ve been researching and what they’ve learned so far
Learn about the approach GOV.UK took to designing the new GOV.UK Account journey and experience for GOV.UK. We discuss the patterns we are using, what the challenges were, what we hope to learn from the trial
Find out how GOV.UK’s Start a Business team is making better use of data to visualise end to end user journeys through GOV.UK. By looking at the different ways that users navigate our content, we’re able to identify problems and make our services work better for users.
GOV.UK is thinking about ways that we can make it easier for users to interact with government. This post looks in a bit more detail at a key strand of this work - the exploration of a GOV.UK account
GDS are recruiting two Deputy Directors to work on the GOV.UK Programme. Find out what roles will be available and what it's like to work in GOV.UK.
We’ve recently updated the GOV.UK proposition, which sets out what government information and services should go on the GOV.UK website. Find out what we’ve changed and why.
GOV.UK Data Labs tells the story of the Discovery phase of building a Knowledge graph, which we call govGraph. This graph representation of GOV.UK content and its relationships to other government ‘things’ has powered apps and insights. We are now leveraging Natural Language Processing to enrich the graph further.
What do we mean when we talk about being mobile first? This blog post outlines how we are improving GOV.UK to better meet the needs of users on mobile devices.
GOV.UK is moving to be multi-channel. Learn more about our priorities by reading our strategy for growth.
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