How we’re designing GOV.UK Chat
How we’re designing GOV.UK Chat
Learn more about our approach to designing GOV.UK’s experimental chatbot.
Discovery into consultations
One of the aims for the GOV.UK roadmap this year was to understand more about how digital tools could improve consultations. In Q3 of this year we hired The Democratic Society and Snook to carry out a 6 week discovery.
Making out-of-court options clearer for separating families
There are great teams building online services all over government - but the success of those services depends on how they work as part of users' whole experience. Things fall down if a government letter or helpline tells users something …
Transition - it's back!
Posted by:
Robert Rockstroh, GOV.UK Policy & Strategy Manager, Government Digital Service (GDS), Posted on:
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Categories:
Transition
I’m Rob and I work on website transition at the Government Digital Service (GDS). I’m part of a small, new team tasked with closing old or out-of-date government websites. Where appropriate, the transition content team will also be creating new …
Fixing content with the Foreign and Commonwealth Office
We’re trying to fix the marriage abroad smart answer on GOV.UK. The content isn’t helping users get the answers they need and the way we make changes to it is slow and laborious.
Improving our content about getting married abroad
The 'getting married abroad smart answer' helps British nationals find out if and how they can get married in another country.
What we're working on: 13 January 2017
This is a list of what we’ve been working on since the last update on 9 December 2016, and what we plan to do next. As usual we’ve divided the work up into lists of what we’ve been doing to …
Formats and templates - what’s the difference?
The migration team is migrating GOV.UK’s formats to the new publishing platform. This will mean that the template consolidation team can reduce the number of templates used on GOV.UK making it easier to manage. What are formats? Formats are basically …
Guest post: What a difference 2 weeks can make…
We’re Ronni Taylor and Phil Hogg and we’re both HMRC content designers. We usually work in HMRC’s Manchester Digital Design Centre but for 2 weeks in August we moved down south to work alongside our GDS colleagues in London. It’s …
Cross-posting time
It's been a while since I've done one of these posts about other posts. So as it's Christmas, here's a list of things written by other people. They are interesting, I promise.
Is GOV.UK getting easier to use?
Twice a year the user research team runs a benchmarking exercise so we can see how GOV.UK performs. It’s really important to constantly monitor how we’re doing to identify changes in trends that we should be focussing efforts on.
Related content and links
GOV.UK’s strategy for growth
GOV.UK is moving to be multi-channel. Learn more about our priorities by reading our strategy for growth.
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