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5 things we learned testing GOV.UK Chat: an AI assistant for government

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5 things we learned testing GOV.UK Chat: an AI assistant for government

Learn about the key findings from our pilots of GOV.UK Chat, and how we’ve evaluated its performance ahead of the next phase.

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Content clinic, 17 March 2015

Posted by: Persis Howe, Posted on: 12 March 2015 - Categories: Best practice, Events

Join us at the next content clinic at the Department for Business, Innovation and Skills (BIS) in London, 17 March 2015, from 3:30 to 5:30pm. We'll catch up with colleagues across government, share best practice and discuss content problems. We’re trying …

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Roadmap update: Wednesday 11 March

Posted by: Neil Williams, Posted on: 11 March 2015 - Categories: What we're working on

...at a time added data about ministers and roles to the content store, which will be needed to make ‘history mode’ work added the concept of government administrations to our...

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Posts about GOV.UK elsewhere

Posted by: Neil Williams, Posted on: 6 March 2015 - Categories: Uncategorized

Three posts about GOV.UK from other blogs, in case you missed them:

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Making it easier to find things on GOV.UK

Posted by: Ben Andrews, Posted on: 6 March 2015 - Categories: How we work

Late last year, we finished transitioning the websites of more than 300 government organisations onto GOV.UK. Since then we’ve formed a new team to focus on improving navigation to make it easier for GOV.UK users to find what they need, …

Read more of Making it easier to find things on GOV.UK - 11 comments

The first GOV.UK local meetup: what we did

Posted by: gov.uk archive author, Posted on: 6 March 2015 - Categories: Events

...been done in the week, and what’s coming up next week. Manuals We talked about the new manuals format and showed off this great example from the Department for Education...

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Thinking big: content strategy principles for government

Posted by: Liz Lutgendorff, Posted on: 5 March 2015 - Categories: Best practice

We want to promote a common strategy for content teams across government. This is so we collectively improve content quality across government and identify and fix those things that stop us from meeting our principles. We need all the content …

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Improvements to info pages

Posted by: Jake Benilov and Anna Powell-Smith, Posted on: 3 March 2015 - Categories: Product changes

During the recent GOV.UK firebreak, we made some improvements to info pages. These are the ‘shadow’ pages that exist for almost every page on GOV.UK. They show user needs for that page and metrics about how well the page meets …

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Rethinking the GOV.UK policy format: what our users told us

Posted by: Ben Welby, Posted on: 2 March 2015 - Categories: How we work, User insights

We're changing the policy format to better meet users' needs and get people to what they need faster.

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First HMRC manual on GOV.UK - give us your feedback

Posted by: Till Wirth, Posted on: 26 February 2015 - Categories: User insights

...to make them more user-friendly and bring them in line with GDS design principles. Between the backend and frontend sits the newly developed “write API” that allows HMRC editors to...

Read more of First HMRC manual on GOV.UK - give us your feedback - 36 comments

Roadmap update: Monday 23rd February

Posted by: Neil Williams, Posted on: 23 February 2015 - Categories: What we're working on

...priority) readying the site for the election making it easier for users to find things through site search and navigation making the publishing software simpler and more flexible The April...

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Inside GOV.UK

A blog about running and improving GOV.UK, for anyone who is working on GOV.UK or interested in how the digital home of the UK government works. Written by the Government Digital Service team.

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Graphic showing 3 mobile phone screens with GOV.UK app on them. Title "GOV.UK Public beta"The GOV.UK app went live in public beta in July 2025. Find out what’s been happening, and what’s coming next, on the GDS blog.

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