Discover what we’ve learned in the year since the GOV.UK website fully migrated to Google Analytics 4, and how our use of data is evolving as GOV.UK expands to multiple digital channels.
Over in content corner at GOV.UK, we’re spending 20% of our time improving content beyond our reactive ‘business as usual’ work. I've been looking at the Standard Visitor visa guide. My analyst colleague Chris Russell suggested modelling a user’s journey …
This week we’re launching a new section of GOV.UK: ‘childcare and parenting’. It contains existing content, organised in a different way: based on user need. Right now, it looks very similar to the rest of mainstream browse, but this is …
Following on from the recent trio of posts in which we talked about the operating context, team structure and goals for GOV.UK in 2015 to 2016, we’ve now completed the...
We blogged recently about the changes we’re making to the browse pages on GOV.UK. This is part of the work we’re doing to make it easier to find things. The next, small step is happening this week. The association (tag) …
At the bottom of most pages on GOV.UK, we ask ‘Is there anything wrong with this page?’. We collect the responses anonymously, in our Feedback explorer tool, sometimes called Feedex. These responses help content designers and publishers fix what’s wrong …
...subtopic browse page URLs - this will help with subtopic namespace clashes (eg there's already a detailed guide at www.gov.uk/animal-welfare, so now we can have a /animal-welfare subtopic) and also...
GOV.UK will be 3 years old this October. So we decided it was time for a group of content designers to take a more detailed look at how GOV.UK works on mobile devices. We knew GOV.UK was designed to be …
Last Wednesday, GOV.UK’s team of 22 developers upgraded and re-deployed a record 54 applications in just 6 hours. This was to deal with a potential security threat discovered in the software we use (Ruby on Rails and some dependent libraries). On …
June and July are the peak times for publishing official documents, particularly annual reports and accounts. You must publish all official documents on GOV.UK - even if you’re an exempt agency (one that doesn’t normally publish on GOV.UK). This process …
...clearer, faster access to government services and information. That means providing a single place for people to interact with government that’s as frictionless as possible, and which continuously improves. And...