We're looking at how we can improve the user journey for starting and sustaining a business. This is a huge area to look at - here’s how we scoped what we could improve.
We’ve recently updated the GOV.UK proposition, which sets out what government information and services should go on the GOV.UK website. Find out what we’ve changed and why.
Find out how the Platform Health team at GOV.UK introduced a prioritisation system for fixing bugs, how they iterated it, and how you can use their approach.
We've created a Platform Health team to look after GOV.UK's infrastructure. Find out about how the team works, its goals and its contribution to GOV.UK.
Firebreaks on GOV.UK are similar to Google’s 20% time or Spotify’s hack week. For 1 week every 3 months, teams disband and everyone is given a chance to have some self-directed time to improve GOV.UK. We’ve had 3 firebreaks now: …
This post explores how we plan who works on which team on GOV.UK, and how that process has evolved throughout 2017-2018.
GOV.UK was built rapidly to meet a tight deadline. The push to get GOV.UK out of beta into live, transitioning 326 government websites onto the single domain, and closing down Directgov and BusinessLink resulted in a significant amount of technical …
On GOV.UK, we’ve just completed our 7th wave of usability benchmarking. It’s something we do every 6 months to get an insight into whether our efforts to improve GOV.UK are having a positive impact on the overall user experience.
I’m a content designer on GOV.UK and Sarah is a content editor at the Student Loans Company (SLC). Last quarter we worked together on improving content around applying for a means-tested student loan. As part of the process, students enter …
We’ve been using A/B testing across 2 teams to make measurable improvements to common user journeys on GOV.UK. What is A/B testing? A/B testing is a method to compare two versions of a page against each other to determine which …
GOV.UK is moving to be multi-channel. Learn more about our priorities by reading our strategy for growth.
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