Learn more about our approach to designing GOV.UK’s experimental chatbot.
GOV.UK has run its first generative AI experiment to see how a Large Language Model (LLM) would work using GOV.UK content. Here are our early findings.
GOV.UK’s most-viewed content gives us crucial guidance about what our users are looking for and how we can develop our services. From a historic Coronation to key tax updates and a new system of emergency alerts, here were some of 2023’s big moments.
As the subject of over 100,000 Google searches a month, we know people are still looking to GOV.UK for information on coronavirus. So when we discovered the page was not meeting changing user needs, we made some improvements.
We’re always looking to improve GOV.UK for users, including government publishers. Here is how we identified some of the next improvements to the publishing experience.
The GOV.UK Account team has done a lot of user research into the value that a GOV.UK account could bring to users. Find out what questions they’ve been researching and what they’ve learned so far
User research helps us understand how people use GOV.UK and what we can do to improve their experience. Find out how a designer and a developer undertook pop-up research to test GOV.UK search on mobile devices.
On GOV.UK, we’ve just completed our 7th wave of usability benchmarking. It’s something we do every 6 months to get an insight into whether our efforts to improve GOV.UK are having a positive impact on the overall user experience.
We’re embarking on a huge programme of work to design a single taxonomy and transform our operating model and the content that is published on GOV.UK. The aim of this work is to make it easier for people to find …
When we first created GOV.UK we did it based on the assumption that users shouldn’t need to know who provides a service to be able to use it. Users just want to complete a task - they shouldn’t have to …
GOV.UK is moving to be multi-channel. Learn more about our priorities by reading our strategy for growth.
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