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5 things we learned testing GOV.UK Chat: an AI assistant for government

Three rounded rectangle shapes against a dark blue background. The shapes contain the text "Learnings from Chat"

5 things we learned testing GOV.UK Chat: an AI assistant for government

Learn about the key findings from our pilots of GOV.UK Chat, and how we’ve evaluated its performance ahead of the next phase.

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Guest post: Why we deleted one of our most popular pages

Posted by: Spencer Ball - Content Designer, Race Disparity Unit, Posted on: 26 June 2019 - Categories: Content, Data
A screenshot of the ethnicity in the uk page

The Race Disparity Unit recently deleted one of their most popular pages. Find out how they used data to build a case for their decision.

Read more of Guest post: Why we deleted one of our most popular pages - 2 comments

Helping content designers access GOV.UK data quickly and easily

Posted by: Polly Green - Senior Content Designer, GOV.UK, Posted on: 5 June 2019 - Categories: Content, Data
The Content Data tool search page on a laptop and on mobile. It shows that there are 472,638 items published on GOV.UK across all document types and all organisations. It shows 'page title', 'document type', 'unique page views' and 'users who found it useful' measures for the 9 most viewed pages.

We’ve launched a new tool called Content Data. It makes it a lot easier to find data about how GOV.UK content is performing. Find out about how it works and what you can use it for.

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Incident report: foreign travel advice email alerts not sent

Posted by: GOV.UK support team, Posted on: 3 May 2019 - Categories: Incident reports
GOV.UK Incident Report

We encountered an incident affecting travel advice email alerts in December 2018. Find out what happened and how we responded.

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Building and testing the new Content Publisher

Posted by: Ben Hazell, Posted on: 23 April 2019 - Categories: Content, Product changes
Screenshot of the Content Publisher interface

We’re building a new interface for civil servants to publish content on GOV.UK. Find out about how we're doing it and how you can get involved.

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Incident roundup - August 2018

Posted by: GOV.UK support team, Posted on: 3 April 2019 - Categories: Incident reports
GOV.UK Incident Report

We're committed to blogging about every severity 1 or severity 2 incident on GOV.UK. Here's a roundup of 4 incidents that GOV.UK encountered in August 2018.

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Why we created a Platform Health team on GOV.UK

Posted by: Martin Lugton, Posted on: 27 March 2019 - Categories: Best practice, How we work
4 people sitting around a table with laptops looking at a screen.

We've created a Platform Health team to look after GOV.UK's infrastructure. Find out about how the team works, its goals and its contribution to GOV.UK.

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Incident roundup - June to July 2018

Posted by: GOV.UK support team, Posted on: 12 March 2019 - Categories: Incident reports
GOV.UK Incident Report

We're committed to blogging about every severity 1 or severity 2 incident on GOV.UK. Here's a roundup of 4 incidents that GOV.UK encountered between June and July 2018.

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Tackling design debt on GOV.UK

Posted by: Mia Allers, Senior Graphic Designer at GDS, Posted on: 7 March 2019 - Categories: Finding things, Product changes
A group of GOV.UK designs and design elements

GOV.UK is a large and complex website that uses a range of different layouts and design elements. We've been improving the site's user experience by tackling design debt and building a universal navigation system.

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Data incident roundup - February 2018

Posted by: GOV.UK support team, Posted on: 22 February 2019 - Categories: Incident reports
GOV.UK Incident Report

We encountered 2 incidents affecting our analytics data in February 2018. This post shows how we responded to them.

Read more of Data incident roundup - February 2018 - 2 comments

An update on the GOV.UK taxonomy

Posted by: Si Stephens-Manassiev, Posted on: 12 February 2019 - Categories: Finding things, Product changes

We’ve made huge strides over the past year towards our vision of a single sitewide taxonomy that powers front end navigation. Find out what we've done and what's next.

Read more of An update on the GOV.UK taxonomy - 2 comments
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Inside GOV.UK

A blog about running and improving GOV.UK, for anyone who is working on GOV.UK or interested in how the digital home of the UK government works. Written by the Government Digital Service team.

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Read about the GOV.UK app

Graphic showing 3 mobile phone screens with GOV.UK app on them. Title "GOV.UK Public beta"The GOV.UK app went live in public beta in July 2025. Find out what’s been happening, and what’s coming next, on the GDS blog.

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