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5 things we learned testing GOV.UK Chat: an AI assistant for government

Three rounded rectangle shapes against a dark blue background. The shapes contain the text "Learnings from Chat"

5 things we learned testing GOV.UK Chat: an AI assistant for government

Learn about the key findings from our pilots of GOV.UK Chat, and how we’ve evaluated its performance ahead of the next phase.

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Improving the mobile experience on GOV.UK

Posted by: Stephen McCarthy - Head of Design, GDS and the cross-government design community, Posted on: 23 July 2020 - Categories: Product changes
The GOV.UK crown logo on a smartphone, a tablet, a laptop and a desktop monitor with arrows between them.

What do we mean when we talk about being mobile first? This blog post outlines how we are improving GOV.UK to better meet the needs of users on mobile devices.

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New job opportunities with GOV.UK at the Government Digital Service

Posted by: Chucks Iwuagwu - Head of Delivery, GOV.UK, Posted on: 9 July 2020 - Categories: GDS team, Working with us
A poster that says ‘This is a great team to work on because…’. Underneath the poster there are several post-it notes, each in a different person’s handwriting. They say: ‘Respect each other’, ‘Document, document, document’, ‘Change when things don’t work’, ‘Clear, shared vision of our goals’.

GDS needs more talented people to help us achieve our vision for the future of GOV.UK. Find out what roles will be available and what it's like to work in GOV.UK.

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The 2020 to 2021 GOV.UK roadmap

Posted by: Leanne Cummings, Deputy Director for Portfolio Delivery on GOV.UK, Government Digital Service, Posted on: 25 June 2020 - Categories: What we're working on
Staff are being presented to in a conference room by a peer

The GOV.UK team at GDS has launched our roadmap for 2020 to 2021. Find out what we’re looking to accomplish in the coming period, and hear about our priority areas of work.

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Six lessons from GDS’s ‘Introduction to Content Design’ course

Posted by: Dawn Kofie - Content designer, Scottish Government and Content Community team, GDS, Posted on: 7 May 2020 - Categories: Content, Events
A screenshot of the sign-up page for the 'Introduction to Content design' course on Future Learn. It includes an image of 5 participants talking and sticking post-its on a wall, and a description of the course: "Discover the fundamentals of content design. Learn about user-centred content that's easy for everyone to understand and access".

GDS is launching an ‘Introduction to Content Design’ course on FutureLearn. Sign up now and read about one learner’s experience from the course pilot we ran last year.

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How we prioritise bug fixes on GOV.UK

Posted by: Steve Messer - Product Manager, GOV.UK and Adam Robertson, Product Manager - GOV.UK, Posted on: 25 October 2019 - Categories: How we work
Mission patch for Platform Health

Find out how the Platform Health team at GOV.UK introduced a prioritisation system for fixing bugs, how they iterated it, and how you can use their approach.

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Being a user researcher for a day

Posted by: Andy Sellick, Senior Frontend Developer, GOV.UK, Posted on: 18 September 2019 - Categories: User insights

User research helps us understand how people use GOV.UK and what we can do to improve their experience. Find out how a designer and a developer undertook pop-up research to test GOV.UK search on mobile devices.

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Updating GOV.UK during a reshuffle

Posted by: Polly Green - Senior Content Designer, GOV.UK and Hannah Mackay, Content Designer, GOV.UK, Posted on: 16 August 2019 - Categories: Content
GOV.UK ministers page

When a government reshuffle happens, a lot of changes need to happen across GOV.UK, quickly. Find out how GDS worked with colleagues across government to manage changes, and what we're doing to prepare for the next one.

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Improving content through journey mapping

Posted by: Katherine Dunn - Content Designer, GOV.UK, Matt Clear - Content Designer, GOV.UK and Gabrielle Acosta, Posted on: 7 August 2019 - Categories: Content

We've been applying the new Service Standard to content on GOV.UK. Find out how to map tasks within an end-to-end service to improve user journeys.

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Training algorithms to create related content links

Posted by: Ganesh Senthi, Senior Product Manager, GOV.UK, Posted on: 17 July 2019 - Categories: Content, Data, Finding things
A computer screen showing the coding behind the related links

We've been testing machine learning algorithms to suggest related links for our content pages. Find out what we've done and what's next.

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Making site search work smarter for users

Posted by: Steve Messer - Product Manager, GOV.UK, Posted on: 5 July 2019 - Categories: Finding things, Vision and plans
A view of the GOV.UK search dashboard showing number of users currently on GOV.UK and search terms used.

We're improving our site search on GOV.UK to be more reliable and relevant for users. Find out what we've done and what we plan to do next.

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Inside GOV.UK

A blog about running and improving GOV.UK, for anyone who is working on GOV.UK or interested in how the digital home of the UK government works. Written by the Government Digital Service team.

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Graphic showing 3 mobile phone screens with GOV.UK app on them. Title "GOV.UK Public beta"The GOV.UK app went live in public beta in July 2025. Find out what’s been happening, and what’s coming next, on the GDS blog.

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