We’ve been working on how to scope improving the starting and sustaining a business whole user journey, a big, complex space. Here are 5 lessons we’ve learned.
What we're working on
We're looking at how we can improve the user journey for starting and sustaining a business. This is a huge area to look at - here’s how we scoped what we could improve.
The GOV.UK account trial has been running since November, and here’s what we’ve learned so far.
Learn about GOV.UK’s approach to developing the GOV.UK Account in a way that respects users’ data privacy.
Learn about the approach GOV.UK took to designing the new GOV.UK Account journey and experience for GOV.UK. We discuss the patterns we are using, what the challenges were, what we hope to learn from the trial
Find out how GOV.UK’s Start a Business team is making better use of data to visualise end to end user journeys through GOV.UK. By looking at the different ways that users navigate our content, we’re able to identify problems and make our services work better for users.
GOV.UK is thinking about ways that we can make it easier for users to interact with government. This post looks in a bit more detail at a key strand of this work - the exploration of a GOV.UK account
The GOV.UK team at GDS has launched our roadmap for 2020 to 2021. Find out what we’re looking to accomplish in the coming period, and hear about our priority areas of work.
Firebreaks on GOV.UK are similar to Google’s 20% time or Spotify’s hack week. For 1 week every 3 months, teams disband and everyone is given a chance to have some self-directed time to improve GOV.UK. We’ve had 3 firebreaks now: …
We started a new 2017 to 2018 roadmap in April 2017.