We’ve been working on how to scope improving the starting and sustaining a business whole user journey, a big, complex space. Here are 5 lessons we’ve learned.
Find out how the Platform Health team at GOV.UK introduced a prioritisation system for fixing bugs, how they iterated it, and how you can use their approach.
User research helps us understand how people use GOV.UK and what we can do to improve their experience. Find out how a designer and a developer undertook pop-up research to test GOV.UK search on mobile devices.
When a government reshuffle happens, a lot of changes need to happen across GOV.UK, quickly. Find out how GDS worked with colleagues across government to manage changes, and what we're doing to prepare for the next one.
We've been applying the new Service Standard to content on GOV.UK. Find out how to map tasks within an end-to-end service to improve user journeys.
We've been testing machine learning algorithms to suggest related links for our content pages. Find out what we've done and what's next.
We're improving our site search on GOV.UK to be more reliable and relevant for users. Find out what we've done and what we plan to do next.
The Race Disparity Unit recently deleted one of their most popular pages. Find out how they used data to build a case for their decision.
We’ve launched a new tool called Content Data. It makes it a lot easier to find data about how GOV.UK content is performing. Find out about how it works and what you can use it for.
We encountered an incident affecting travel advice email alerts in December 2018. Find out what happened and how we responded.
We’re building a new interface for civil servants to publish content on GOV.UK. Find out about how we're doing it and how you can get involved.