Last quarter, a multidisciplinary team explored how we can improve the transaction (or ‘start page’) content format. A start page marks the point in the user’s journey where they move from finding out information on GOV.UK to completing a transaction …
When a new digital service is ready to be launched, GDS works with the department or agency behind it to create a starting point for the service. This is the point where a user moves from finding out information on …
We’ve been using A/B testing across 2 teams to make measurable improvements to common user journeys on GOV.UK. What is A/B testing? A/B testing is a method to compare two versions of a page against each other to determine which …
In July we wrote about our new way of working and what we’re learning from it. We also wanted to write a bit more about what we’d actually delivered too, so here it is: 2 week blitz Our new roadmap …
This post is about a severity 2 incident with some of our Smart Answers and how it was resolved. We believe in being open about our mistakes and sharing our learning. This is why we have these incident write ups …
We’re embarking on a huge programme of work to design a single taxonomy and transform our operating model and the content that is published on GOV.UK. The aim of this work is to make it easier for people to find …
The GOV.UK Infrastructure team maintain and improve the systems that create GOV.UK. This includes the GOV.UK website as well as the tools used by publishers and developers. Earlier this year we ran a discovery and alpha into hosting and deploying …
When we first created GOV.UK we did it based on the assumption that users shouldn’t need to know who provides a service to be able to use it. Users just want to complete a task - they shouldn’t have to …
We’re working to design, document, and prepare to support a public API for GOV.UK content. We are inviting expressions of interest from those who want to publish GOV.UK content elsewhere, or use GOV.UK content to build things, so that we …
The Government Digital Service (GDS) Transition team has been an industrious bunch since we formed in September 2016. For a team of just 4 people (2 content designers, a content lead and a policy and engagement manager), we’ve achieved a …
As a performance analyst on GOV.UK, my job is to assess how well the site is performing, and track the effects of changes we put in place. Sometimes people think this mostly involves monitoring trends. That's important, but the interesting …
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